Shipping policy

SHIPPING POLICY

1. Order Processing Time Because our exclusive collectible figures are crafted in limited drops with the highest precision, we require a dedicated lead time. All orders are processed, packed, and handed over to the shipping carrier within 3 to 5 business days (Monday through Friday, excluding Swiss national holidays) after receiving your order confirmation. You will receive a notification with a tracking number as soon as your order has left our studio.

2. Shipping Carrier and Tracking We ship all our packages reliably and securely with Swiss Post. To ensure the safe transit of your collectible figure, all orders are shipped exclusively as tracked packages.

3. Shipping Rates and Delivery Times Shipping costs are calculated at checkout based on the weight of your order and the delivery address, and are displayed transparently before you complete your purchase.

  • Shipping within Switzerland & Liechtenstein: Delivery typically within 2–3 business days after dispatch.

  • International Shipping (EU & Worldwide): Delivery typically within 5–14 business days after dispatch, depending on the destination country and local customs clearance.

Please note: Delivery times are estimates provided by the postal service, and we cannot assume liability for delays caused by the shipping carrier.

4. Customs Duties, Import Taxes, and International Fees (IMPORTANT) Vera Chapters is based in Switzerland (a non-EU country). For all orders shipped to addresses outside of Switzerland, import VAT, customs duties, and handling fees from the local carrier may apply once the package reaches the destination country.

  • These fees are not included in the purchase price or the shipping costs.

  • The buyer is fully responsible for paying any applicable customs and import fees.

  • If a package is rejected by the buyer because customs fees are not paid, and the package is returned to us, we reserve the right to deduct the incurred return shipping costs as well as the original shipping costs from the refund of the purchase price.

5. Undeliverable Packages and Incorrect Addresses Please review your shipping address carefully at checkout. Vera Chapters is not liable for packages that are lost or returned due to an incorrect or incomplete address provided by the customer. If a package is returned to us for this reason, the customer is responsible for the new shipping costs to have the package delivered a second time.

6. Lost or Damaged Packages The safe arrival of your figure is our highest priority. If your package is marked as "delivered" according to the tracking information, but you have not received it, please contact your local post office first. If a package is verifiably lost in transit or if the figure arrives damaged, please contact us within 48 hours of the (scheduled) delivery at support@verachapters.com (or info@verachapters.com) with photos of the damage and the packaging, so that we can promptly find a resolution.