Refund policy

Return Policy We offer a 30-day return policy. This means you have 30 days after receiving your collectible figure to request a return.

To be eligible for a return, your item must be in the exact same condition that you received it: undamaged, unused, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at  info@verachapters.com. Please note that returns must be sent to the following address: Vera Chapters Lichtensteinweg 1, 7000 Chur, Switzerland

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If you have any questions regarding returns, you can contact us at any time.

Damages and Issues Please inspect your order upon reception and contact us immediately if the figure is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items Custom products (such as personalized figures or special color variations made to customer specifications) cannot be returned. Unfortunately, we also cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union - 14-Day Cooling-off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The conditions mentioned above regarding the original condition and packaging apply.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.